Online Reviews sites such as Yelp provides one of the best platforms to know about what your consumers think about your business, its products, and services. It gives you a great opportunity to get feedback and information from your consumers. Most people use the Online Review sites to get the reference and make their decisions. Many of them think that these sites are just to make complaints about the local businesses. But this is actually not the case. If you engage with the consumer feedback and make your presence effective you can get a lot more business through these sites. A study found that around 90% of people read online reviews to get to the conclusion of doing business with a particular local business or not.
Businesses should track the online reviews to determine what is doing good and what needs improvement. Also, consider engaging with these review sites so that you can drive more customers to your site.
Experts from best SEO company in the USA give some tips to engage with your Online review site and get most advantage of your consumer feedback and reviews.
Respond to online Reviews
Responding to online reviews matters a lot. Responding to the reviews will make your customers feel valued. Just remember that while responding to the reviews you need to be professional and thank the reviewers for the feedback. It is also important to respond to the negative reviews as this is going to make your consumer feel that you value their opinion and it matter a lot for you. This will show that you want to engage with them and ensure that their problems get solved as soon as possible. Show any updates that have been made to your business and make sure you try to engage them on the personal level with your clients. For the negative reviews, you can engage with the consumers on a personal level and try to gain insight on what happened. Getting more information regarding the problem will help in quickly resolving the issue. Post your response publicly and provide the solution there. Thank hem for reaching to you and giving you an opportunity to improve the things and grow your business. Provide the best customer service experience to your consumers so that they can keep coming back to your site.
Download the mobile app for the business owners
You can download the app on your smartphone which will help you to manage all things easily and you will quickly get to know what’s going on in your profile. You can quickly respond to the feedbacks, upload photos or even track your activity. You can also set up push notification in your so that you will receive an alert for the new review.
Spread the word
You can share the great reviews and feedbacks for your business on your social media page, after all, it is something you are proud of and you want to show off. Share your positive reviews at your Facebook, Instagram or LinkedIn profiles so that you can attract more customers to your site.
Working with top SEO consulting services, you will be able to reach to a broader group of audience and will be able to attract highly potential customers to your site.